Shipping & Return
control-studio.be aims to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please email us and we will either track your shipment for you or email you a tracking number which can be used on Bpost. Please order from control-studio.be with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
Packages typically arrive within 7-14 days from the date we receive the order.
Items are shipped directly from Belgium by DPD, DHL or FedEx service.
If your order cannot be delivered within the timeframe specified at the time the order is placed we will notify you and try to rectify the situation as quickly as is practically possible. All new orders are deemed separate and each is treated individually.
PACKAGES MUST BE SIGNED FOR.
IMPORTANT - If a package is returned to Belgium because the buyer did not claim the package, control-studio.be does not send replacements.
control-studio.be is not responsible for any actions taken by customs on your package during delivery. control-studio.be has no control over this.
Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and control-studio.be has no way of knowing what these charges may be.
EASY RETURN & EXCHANGE
control-studio.be wants to ensure your complete satisfaction. For online purchases, we will accept Items not worn, used or damaged for a full refund as set out below. Customer satisfaction is our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund . We must stress that in order to receive a refund , the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging. Please follow the steps below: Simply return the item or items in their original condition within 14 days of receipt tocontrol-studio.be. We will issue a full refund (excluding original delivery charge)
25 Rue Gustave Defnet
New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. control-studio.be is not responsible for any item that is not returned in the manner set forth above. International customs duties and sales taxes are not refunded for any shipments.